Advent是一家金融软件开发公司,公司于1983年在美国加州旧金山成立,并于1995年在美国纳斯达克上市。主要客户为欧美的基金公司、资产管理公司、投资顾问公司等。无论是为世界各地投资者服务的全球对冲基金,还是管理着几亿美元资产的投资管理公司,Advent 成熟的解决方案都能助其提升经营效率、降低风险,控制成本,让其集中精力一展所长。 Advent在全球拥有超过 4,600家客户,在提供关键业务应用软件以满足投资管理需求方面,确立了自己的全球的领先地位。 公司目前在全球1000多名员工,北京研发中心100多人,为Advent核心产品提供研发、测试及技术支持等工作。公司紧邻东直门地铁,地理位置优越,并致力于为每一名员工提供: -舒适的办公环境 -多方位的培训 -完善的薪酬福利(国家法定五险一金,员工本人及子女补充医疗,多于国家法定的带薪年假及带薪病假) -丰富多彩的员工活动 -稳定发展的业务保证团队人员的稳定性 Client Support Specialist这个岗位主要负责与国外客户对接,解决产品应用过程中出现的疑难问题,要求学习能力超强,具备客户服务意识,性格乐观、积极、主动,具备一定的技术基础(主要是数据库方面),懂accounting和Finance更好,英文方面至少要具备基本的口语沟通能力。 工作年限及薪资open,根据候选人实际面试情况而定,大概薪资区间是14k-20k。 请各位应聘者仔细查看JD,如经验符合,请将中英文简历投递到 atan@sscinc.com 简历投递格式:应聘者姓名-应聘职位-工作年限, 如李明_C++_5年 Technical Requirement: - 2+ years supporting or implementing complex enterprise level software applications - Solid working knowledge of a Windows Server environment is required - Prior experience with MS SQL Server maintenance, MS SQL language and store procedure is required - Knowledge of programming, scripting and automation experience is preferred - Prior experience of Unix or Linux environment is preferred - Working knowledge of networks, system architecture, database (Oracle, MySQL), preferably as a System Admin or Database Admin, is a plus - Knowledge of MS SQL Reporting Service is a plus Other requirements: - Excellent written and oral English communication skills with a strong attention to detail are required - Proven aptitude to learn complex technical, financial and theoretical information in a timely manner is required - Superior troubleshooting and analysis / resolution skills are required - Strong client focus and ability to manage and exceed customer expectations is required - Ability to understand and convey client business requirements to escalation and/or development teams is required - Proven skills in working in a self-directed fashion with a commitment to follow-up and issue resolution are required - Ability to prioritize and manage multiple, complex issues is required - Knowledge of fund accounting/portfolio management systems, financial services and/or back office operations and reporting is strongly preferred - Must be an effective team player, independent, a self-reliant contributor and willing to share - Prior experience in a client service role is preferred Job Responsibility: - Provide high level and fundamental technical support by phone and via email - Provide functional and technical support for internal teams such as Professional Services staff working on client implementations - Identify and interpret client needs and determine appropriate action - Interpret and validate technical issues, follow-up and test solutions - Create and maintain all communication related to client issues including: defect and change request submission, status memos, logging of support incidents, and procedural or operation documentation - Work closely with developers and QA in the design and testing of new releases - Provide extensive, detailed instructional documentation externally and internally - Absorb and stay current with changes to both the financial and technical global arenas
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